If the information contained in this help center does not answer your question, you have the option of making a request to our support service, by email or by using the form.
- CONTACT SUPPORT BY EMAIL
To do this, please send an email directly to the following address: firstname.lastname@example.org
In order to have all the elements requiring an optimal understanding of your request, please provide precise and detailed information, as follows:
In the subject => The nature of your request as well as the customer concerned (for example request for login / password).
In the body of the message => Details of your request.
You can also attach documents to your email to complete your request.
- CONTACT SUPPORT VIA THE FORM
You also have the option of contacting us using the form, by clicking on the tab at the top right "Send a request".
We advise you to fill in all the fields very precisely, which will allow us to target your request as well as possible:
1- Email => Indicate your email in order to receive the answers,
2- Subject => Precise description of your request,
3- Description => Your detailed request,
4- Type => Define the nature of the request (Incident, usage problem, question, service request),
5- Platform concerned => The name of the customer and / or platform (if the customer has more than one CRM360 platform) concerned,
6- Zone concerned => The CRM360 data zone,
7- Attachment => Add a file if necessary.