In the Campaign module, you can build your commercial offers.
There are two types of offers :
- Cumulative commercial actions,
- Non-cumulative commercial actions
CRM360 Processes "DISCOUNTS" (% or TTC), before collection (Validation of payment).
CRM360 Processes "POINTS", after collection (Validation of payment).
Therefore "DISCOUNTS" are processed before "POINTS".
In general, CRM360 first applies the "CUMULABLE" before the "NON-CUMULABLE".
For the "DISCOUNT", CRM360 applies in the following order:
- GIFT REPEATED PER TIME
- BATCH N+1
- BATCH N+1 REPEATED PER TIME
- DELIVERY %
- DISCOUNT including tax
- DISCOUNT INCLUDING VAT REPEATED BY INSTALLMENT
- PRODUCT AT N EUROS
For "POINTS", CRM360 applies in the following order:
- REPEATED STITCH BY SLICE
- POINT in MULTIPLE
The concept of "CUMULABLE", is associated with the "Amount discounted including tax". It allows you to authorize the accumulation of an existing "discounted amount including tax" with a CRM360 offer or not. Whether this offer is "DISCOUNT" or "POINT"
If an offer is "NOT CUMULABLE", it only applies to the lines of tickets which have a discounted amount including tax = 0 at the time of the execution of the commercial action.
NB : This also means that a product line whose "discounted amount including tax = 0" can combine several different "POINT" offers even if the "POINT" offers are set to "NOT CUMULABLE".
NB : You can manage priorities on non-cumulative offers. The "NOT CUMULABLE" offers are therefore executed in order of priority defined during the creation of the commercial action.