SMS sending

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CRM360 offers you the possibility to send sms. Here is the procedure to follow in order to carry out your marketing actions via sms.

You must create a marketing action by selecting the + button, then choose "Add an action", either in "One Shot" or "Automatic", depending on your predefined marketing strategy.

 

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In addition, you must enter the name of the marketing action and especially the channel which will be "SMS".

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As soon as the registration of the marketing action is validated, you are advised to assign the target that will be concerned by the SMS sending.

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From then on, the body of the message to be filled in as well as the alias will be displayed, these fields are necessary.

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In addition, you have personalized fields available to interact with your target.

Unicode allows to put foreign characters in sms (Chinese, Russian, Japanese...).
On the other hand, each character is coded on 2 Bytes. A Unicode SMS is therefore limited to 80 characters.

 

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Dès la finalisation et validation de la création du message, il faut paramétrer le routage en sélectionnant le pictogramme "Planifier" :

 

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